要想说服对方移除差评，没有一个好的邮件模板怎么行呢？可以根据实际做修改调整下。
Dear XXX,
I see you ordered a XXX from our store, from your review, I understand that you are not satisfied with the product, I'm really sorry for that.
As a reliable seller on Amazon, we always do our best to provide good quality products as well as excellent service to our customers. So when I see your review, I feel very sad.
Here I contact you want to do something to make up for you. Our company policy is 100% refund for any unsatisfied order or customer, so if you agree, we'd like to give you a full refund for it, do hope this shopping experience don't make you too much uneasy feeling.
As a new seller, we respect every customer’s feelings, we cherish every review, and do hope you can re-consider and help to update the review to 4 or 5 stars at your convenience, is that ok?
Look forward to your reply.
With best regards,
400-6929-020
