楼主你要的邮件模板：
Hi my friend,
Glad to contact you again! We just saw your review on Amazon now, and I am so sorry that this product got fail satisfactory to you, and will it be possible to give it to your family or friend as a gift? Maybe it is a good choice.
And we also can send you a new product to let you re-experience it. Is that acceptable? Then can you help to update the review for us?
As a responsible seller, we do care your thoughts about this product, it is very important to us.
Your positive support will always push us forward, it's our sincere hope that we can cooperate with you in the long term, and we will provide more items for your experience.
400-6929-020
