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位置: 电商资讯 > 全国 > 跨境电商培训 > 亚马逊培训

亚马逊买家投诉说产品的实际发货地址与描述的不一样,要我退钱给

来源:广州汇学电商教育网

2023-06-05 17:48:00|已浏览:1062339次

要是我的话,我会这样回复买家:
“Hello Buyer,
The 'ships from' location you see next to a seller's name is not a guarantee, but is meant to be a helpful guide based on where a given seller is primarily located. Many businesses have multiple warehouses, and Amazon doesn't provide the capability to associate each piece of merchandise with a specific warehouse.
I certainly did not lie to you. You are able to choose a delivery speed (standard, expedited, or 2-day) at the time of check-out which determines how quickly you will receive your item. You chose and paid for xx shipping, which provides you with an estimated delivery window of xx - xx. Whether you chose a book shipping from “Location A” or “Location B” or any other location, you should still expect to receive it in the same timeframe.
Your purchase was shipped on time, and is expected to be delivered on time, just as Amazon requires. Because there is no "slow" shipping apparent, and everything is proceeding exactly as it should, I can find no reason for a refund.
Seller”
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