楼主，你可以这样回复claim：
1.customer ordered on .................
2.seller shipped on ................... with tracking number .....................
3.since the order was placed a year and a half ago, the tracking information is no longer available for us to investigate.
4.Amazon policy allows for 90 days after estimated delivery date to open A to Z claim. This claim was opened a year and a half after order date.
5.Per Amazon policy, please close this claim as the buyer did not contact us within reasonable time frame for us to investigate and resolve.
400-6929-020
